Point of service manager

2 Permanent full-time position

Mino Obigiwasin Services Enfance & Famille Anicinape was established to provide child and family services to its population. This follows an agreement signed with CISSSAT to manage youth protection for the 4 Anicinape communities: Kitcisakik, Lac Simon, Abitibiwinni (Pikogan) and Long Point (Winneway). Mino Obigiwasin's vision is to ensure a stable, safe, happy and culturally-rooted environment for all Anicinape children and families.


In keeping with Mino Obigiwasin's mission, orientations, values and general policies, the incumbent is responsible for assessing the child's situation and living conditions.


Under the authority of the Clinical Director, the Point of Service Manager is entrusted with the responsibilities and mandates related to the evaluation and orientation of referrals, as well as the program application of measures.

More specifically, the role and responsibilities are as follows:
- Provide users with relevant services that meet their needs and the legal obligations to which the Troubled Youth Program and their families are subject, and that are in line with Mino Obigiwasin's mission, values and philosophy;
- Mobilize staff and ensure that they can work effectively and efficiently under optimal conditions;
- Supervise department staff and provide support adapted to their needs;
- Ensure clinical data capture in line with Mino Obigiwasin expectations;- Organize innovative clinical intervention projects to meet the many needs of our customers, while optimizing human and financial resources;
- Assess and plan staff training needs;
- Lead team committees and staff meetings;
- Plan and manage a budget enabling the updating of the service offering, in line with standards and available financial resources;
- Determine and implement service trajectories with all front-line services and other programs, from a customer service continuum perspective;
- Ensure and report on the accessibility, continuity, quality, relevance and cohesion of services in line with the facility's expectations;
- Use various dashboards to manage the quality of customer services.


- Bachelor's degree in social work, psycho-education or equivalent;
- Knowledge of the Youth Protection Act in an Aboriginal context;
- A minimum of 5 years' clinical experience in the field;
- Supervisory experience is an important asset;
- Knowledge and experience in the First Nations environment is an asset;
- Ability to manage remote employees and situations;
- Strong organizational skills, resourcefulness and autonomy;
- Be comfortable with the risk management process under his/her responsibility, and be able to monitor service quality;- Have an innovative approach to contributing to the implementation of a youth protection system that meets the needs of children, their families and their community, while respecting Anicinape values and tradition;
- Be rigorous and ethical;
- Be bilingual (French and English);
- Class 5 driver's license.


- 35 hours per week;
- Full range of benefits including group insurance with employer contribution after 3 months and pension fund (RBA) after 6 months with employer contribution at 182%;
- Flexible schedule and 10 sick leaves and 5 wellness leaves per year;
- Dynamic and creative team.

Immediate start date.

Interested candidates should send their curriculum vitae and a covering letter to the attention of :

Ressources humaines / Human Resources
Bureau régional/Regional office
1399, chemin Sullivan
Val-d'Or (Québec) J9P 6V6