Are you following up with Mino Obigiwasin and dissatisfied with a service? Do you feel that your rights have not been respected? Do you feel uncomfortable in a follow-up and would like to improve the situation?
Some people decide to denounce these problematic situations on social networks in the hope that they will improve. This kind of behavior can cause a lot of damage to the people targeted by the denunciations, and often no concrete positive results are achieved.
We recommend constructive and effective ways for you to express your dissatisfaction, ensure your rights are respected and participate in improving the services offered to you.
Here are a few options:
Option 1 : Express your dissatisfaction or concerns directly to your service provider and/or his or her point-of-service manager, either by telephone or during a face-to-face meeting..
Did you know? You can be accompanied by a support person during a meeting with a caregiver.
Here are the numbers of the different service points in Mino Obigiwasin :
Lac Simon 819-736-7466 Pikogan 819-444-3466 Kitcisakik 819-975-5535 Winneway 819-722-2367
Option 2 : Contact one of our information agents and facilitators (AIF)
The AIF will be able to answer your questions regarding the situation that is causing dissatisfaction and inform you on several relevant subjects including the legal framework for Mino Obigiwasin's intervention and the rights that the Youth Protection Act grants to parents and children.
The AIF can also assist you in communicating dissatisfaction with the worker and their superior. With it you will be able to determine whether a mediation process between the party concerned and you is possible and desired, then request the intervention of the mediator
the goal of mediation:
help people to dialogue and clarify their points of view on the problematic situation in a constructive way.
to clarify the interests and needs of each person.
to promote mutual understanding;
to improve the relationship within follow-up between you and your worker.
generate concrete and culturally relevant solutions.
To request mediation, you can :
Contact the information agent and facilitator who already offers you services, so that he or she can formulate the request for you.
CISSSAT Local Service Quality and Complaints Commissioner
This unit can receive complaints about failure to respect users' rights, or about problematic behavior on the part of a service provider. It’s mission is to :
Receive complaints from service users or their representatives when they are dissatisfied or feel their rights have not been respected.
Investigate situations giving rise to complaints.
Communicate with Mino Obigiwasin management when a practice or conduct of a staff member raises disciplinary issues.
By mail: Bureau de la commissaire aux plaintes et à la qualité des services CISSS de l'Abitibi-Témiscamingue 1, 9e Rue, Rouyn-Noranda (Québec) J9X 2A9
Enter your contact details (name, date of birth, telephone number, address). Describe the facts giving rise to the complaint (date of event, location, person concerned, facts, your expectations, etc.).)
By phone : 1 888 764-5531
In person: au 1, 9e Rue Rouyn-Noranda (Québec) J9X 2A9
Commission des droits de la personne et de la jeunesse (CDPDJ)
The CDPDJ is an independent organization whose mission is to ensure the promotion and respect of children's rights as recognized by the Youth Protection Act (YPA), the Youth Criminal Justice Act (YCJA) and any other legislation providing for the rights of children under protection. It investigates situations where it has reason to believe that a child's rights have been infringed, takes legal action to correct situations and makes recommendations to the services and individuals responsible for the injury.
DID YOU KNOW? Children and young people can ask the CDPDJ to intervene themselves. In fact, anyone(parent, child, guardian, relative, friend, intervener, professional, lawyer) can do so when the rights of a child or teenager are not being respected..
TO SUBMIT AN INTERVENTION REQUEST :
By telephone, toll-free: 1 800 361-6477, option 3.
